Regional Support Manager

Reporting to
Regional Director


45 hours a week Monday to Friday.

Achieve the regional business performance targets working closely with the Practice teams and the key relationships

Analyse KPI and Management information to maximise performance growth. Control costs through debt, petty cash, refunds, equipment stock orders, general maintenance and Invoice management

Identify new business development through greenfield sites, practice expansion, new contracts and business to business opportunities

Efficiently integrate and support to new acquisitions and teams Lead, inspire, motivate and develop the practice teams to deliver excellence in all that we do

Build and sustain close working relationships with clinical and administrative staff ensuring all the necessary tools are available to them to be confident in their role

Contribute to the development of an environment that encourages change, growth and trust in our own Company and in our partnership with others, working together as one team

Information About Us

Our Vision:

To be recognised as an exceptional and trusted provider of primary veterinary care to our patients and clients within the communities that we serve. Every patient, every client, every visit.

Village Vet is a progressive, forward thinking, premium veterinary group with small and medium sized first opinion practices, 4 large 24-hour hospitals and a referral centre. Village Vet is based in London, Hertfordshire and Cambridge. We believe in supporting and investing in our staff, investing in our facilities and ensuring that our clients and their pets receive only the very best, modern first opinion or specialist care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group. We have a strong recognisable brand and we are looking for people who share our vision and our culture. We have over 300 staff members across our 32 sites and are very proud of our achievements and our reputation in the veterinary profession.

Your Main Responsibilities

Respond to clinical and operational concerns or complaints timely and effectively ensuring you are accessible and responsive

Create clear and effective two-way communication across your practices, ensuring accurate communication flows from the senior management team to all colleagues

Develop practice teams through regular one to ones, coaching and regular performance reviews

Manage area employee relation issues including sickness absence, disciplinaries, grievances, appeals ensuring they are dealt with in a timely manner

Deliver excellent quality customer driven services at all times consistently delivering the highest levels of service and provisions for both customer and patient

Ensure all practices comply with the relevant Quality Standard and Health and Safety standards by working with the Compliance Manager and carrying out regular audits and reviews

Organise and support networking events across the area to support practice growth in the specialist sector

Implementation of marketing promotions and social media awareness

Conduct regular visits to the practices throughout the area providing encouragement, support and guidance whilst looking for and sharing best practice

Ensure the resourcing of the teams is efficiently planned to ensure the quality of care to the customer and our patients are adequate and surgery utilisation is maximised to its potential

Committed to and always act in accordance with Company protocol, policies and procedures and also legislation

Essential Experience Required

Veterinary experience is required.

Only registered members can apply for jobs.

Related Jobs

Regional Support Manager   Village Vet - Winchmore Hill new
Receptionist - West Hampstead, London   Village Vet - West Hampstead
Receptionist - Winchmore Hill - North London   Village Vet Winchmore Hill
Float Registered Veterinary Nurse - North London   Village Vet Winchmore Hill
Veterinary Surgeon - Brook Green, London   Village Vet - Brook Green
Night Veterinary Surgeon - St Albans   Village Vet - St Albans
Float Receptionist London   Village Vet Hampstead
Float Receptionist - Cambridgeshire, Part time   Village Vet Cambridgeshire