As a receptionist you will be responsible for ensuring customers are treated with the utmost respect and receive a five-star service throughout their time with us.
- Responsible for delivering receptionist services to the clinics patients and client care to their owners
- As a member of the receptionist team you will play a key role in the successful delivery of all 4 of the outcomes.
PATIENT/CLINICAL CARE - Delivering receptionist services to standards defined in The Village Vet Receptionist Manual and in a way that promotes the practice in the marketplace
CLIENT CARE - The delivery of client satisfaction to an exceptional level as defined by Village Vet and measured by Village Vet KPIs. This includes making all your interactions with clients fully focused on delivering value, exceptional service and warmth to the clients.
BUSINESS DEVELOPMENT – Making sure that your work fully supports the Head Vets objective of ensuring the practice is run effectively and efficiently, is profitable and client records are up to date and accurate.
TEAMWORK – Working with the wider practice team, to contribute your skills, efforts and personal strengths to help ensure the harmonious team ethos at all times.
Shift: 30 hours a week.
Mon – 2:30pm to 8:30pm
Tues – 3:30pm-8:30pm
Weds – 8am to 1:30pm
Thurs – 8am to 2pm
Fri alternate between: Weeks 1 – 8am-1pm; Week 2 – 2pm-7pm; Week 3 – 2:30am-8:30pm; Week 4 – 2pm-7pm
1 in 4 Sat – 8am to 5pm
Information About Us
‘To be recognised as an exceptional and trusted provider of primary veterinary care to our patients and clients within the communities that we serve. Every patient, every client, every visit’.
Village Vet is a progressive, forward thinking, premium veterinary group with small and medium sized first opinion practices, 4 large 24-hour hospitals and a referral centre. Village Vet is based in London, Hertfordshire and Cambridge. We believe in supporting and investing in our staff, investing in our facilities and ensuring that our clients and their pets receive only the very best, modern first opinion or specialist care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group. We have a strong recognisable brand and we are looking for people who share our vision and our culture. We have over 300 staff members across our 32 sites and are very proud of our achievements and our reputation in the veterinary profession.
Your Main Responsibilities
- Liaising with the clients and the clinical staff to ensure effective customer service
- Meeting and greeting clients
- Booking appointments
- Diary management
- Managing telephone and email inquiries
- Taking payment for services and products
- Cash management
- Opening and closing the practice
- Stock management